Reaching Out Is Super Important
[email protected]
Why We Encourage You to Reach Out?
In our experience, merchants get better results when we work on it together. We try hard to make building 3D experiences on the web as simple as possible, but it is usually more involved than uploading images - especially when Shopify variants or third-party apps are in the picture.
So we are always happy to hear from you. Often we can point you at the right tutorial, or explain a technical idea in plainer terms, and that is the end of it.
We Value Our Clients & Business Relationships
We learn a great deal from the people who use 3D Bits. Every use case teaches us something about the range of businesses and products people sell online, and that feeds back into the app and into the wider community of Shopify merchants.
It also puts 3D Bits in front of contexts we could never assemble ourselves - different themes, third-party apps, unusual setups. Keeping the app steady across all of them is genuinely difficult, and knowing about yours is how we manage it.
Why It Helps Us Help You
There is a practical benefit to us knowing about your configurators. Once we do, we can keep an eye on them.
- We can test your product pages when we release updates.
- If something breaks, we often catch it early and write to you first.
- We can help work out whether a problem came from a theme or third-party app update.
If we do not know about your product pages, we cannot monitor or test them. Telling us about them is how you get this.
What your plan includes
Support is part of every plan, and it deepens as you move up. The tiers are set out in full on Subscription Plans.
| Plan | What support means |
|---|---|
| Base | Documentation, tutorials and answers to the questions you write in with |
| Standard | We look at your specific product and guide your team through the setup |
| Pro | We work alongside you to get your first configurator built and live |
Whichever plan you are on, do not sit on a problem for a week first. Most of what merchants write to us about after a long struggle would have taken five minutes at the start, and it usually traces back to how the 3D model was exported.
Where to find us
- Email: [email protected] - the best route for anything about your own store.
- Discord: join our community - good for asking in the open, and for seeing what other people are building.
We also prepare 3D models and set up configurators as a paid service, quoted per job. If you have a product and no model, that is a sensible place to start - tell us what you make and send whatever files you have.